CUSTOMER CARE
Terms of Service
Last updated: October 2026Orders & acceptance
By placing an order with VELNORAYA, you confirm that the information provided during checkout is accurate and that you are authorized to use the selected payment method. An order is not considered fully accepted until payment has been successfully confirmed. We reserve the right to cancel or decline an order where necessary, including in cases of suspected fraud, pricing or inventory errors, payment failure, or inability to fulfill the order.
Product information
We make reasonable efforts to present product colours, finishes, dimensions, and details accurately. However, colours and appearance may vary slightly because of lighting, photography, screen settings, individual production variation, and the way finishes reflect light. Small variations that are consistent with the nature of the product are not necessarily considered defects.
Pricing & payment
Prices are displayed in the currency shown on the website unless otherwise stated. Applicable discounts, shipping charges, and order totals are shown during checkout before payment is completed. VELNORAYA may change prices, promotions, or product availability at any time before an order is placed.
Shipping, returns & refunds
Shipping, returns, refunds, and order changes are governed by the policies published on the website and by any mandatory consumer rights that apply to your purchase.
Intellectual property
The VELNORAYA name, website design, original text, photography, graphics, branding, and other original content may not be reproduced, distributed, or used for commercial purposes without permission, except where allowed by law.
Use of products
Customers are responsible for following the application, adhesive, care, and removal instructions provided with products. Stop using a product if irritation, discomfort, or another unexpected reaction occurs. Nothing in these Terms excludes or limits liability or consumer rights where doing so would be prohibited by applicable law.