CUSTOMER CARE
Returns & Refunds
Last updated: October 2026Eligible returns
Eligible unused and unopened products may be requested for return within 14 days of confirmed delivery, subject to applicable law. To be eligible, the item must remain unused, unaltered, and in its original packaging with all included components present. Please contact Customer Care before sending any product back. Returns sent without prior authorization may not be accepted.
Press-on nails & hygiene
Where permitted by applicable law, press-on nails that have been worn, applied, glued, filed, reshaped, altered, or otherwise used may be ineligible for a change-of-mind return for hygiene and product-safety reasons. Opened adhesive products and other hygiene-sensitive items may also be ineligible once opened. This does not affect your rights if an item arrives damaged, defective, or different from what you ordered.
Custom & made-to-order products
Products created to a customer's requested measurements, sizing, personalization, or other custom specifications are generally not eligible for change-of-mind returns where applicable law permits. If a customized item arrives damaged, defective, or materially different from the confirmed order details, contact Customer Care so we can review the issue.
Damaged, defective or incorrect items
If your order arrives damaged, defective, or incorrect, contact us as soon as reasonably possible and preferably within 7 days of delivery. Include your order number, a brief description of the issue, and clear photographs showing the product and packaging. Once reviewed, we may offer an appropriate replacement, partial refund, full refund, or other resolution depending on the circumstances and applicable law.
Return shipping
For approved change-of-mind returns, return shipping costs are normally the responsibility of the customer unless applicable law requires otherwise. If a return is caused by an incorrect, damaged, or defective item supplied by us, we will provide an appropriate resolution and may cover reasonable return shipping where required.
Refunds
Approved refunds are issued to the original payment method after the returned item has been received and inspected, where a return is required. After a refund is processed, your bank or payment provider may require additional time to post the funds to your account. Original shipping charges are generally non-refundable unless the order was incorrect, damaged, defective, or a refund is otherwise required by applicable law.
Your legal rights
Nothing in this policy is intended to limit any consumer rights that cannot legally be excluded under the laws that apply to your purchase.